Effective Date: 1/2025
At Design Dreamscape, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.
Eligibility for Returns
Items must be unused, unwashed, and in their original packaging. Returns must be requested within [X] days of receiving your order. Custom or personalized items cannot be returned unless they arrive damaged or defective.
How to Request a Return
To initiate a return, please follow these steps:
Once we receive and inspect the item, we will issue a refund or exchange.
Contact us at [email protected] with your order number and reason for return.
We will provide return instructions and an address for the return shipment.
Refunds
Refunds will be processed within [X] days after we receive the returned item. Original shipping costs are non-refundable. Refunds will be issued to the original payment method.
Exchanges
If you need a different size or a replacement for a damaged item, please let us know. We will do our best to accommodate your request.
Non-Returnable Items
Digital downloads and printable items
Personalized or custom-made products
Sale or clearance items
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 14 days with photos of the issue. We will send a replacement at no extra cost.
Contact Us
📧 Email: [email protected]
📍 Address: 6670 Kalamazoo Ave SE Ste D Unit 1153 Grand Rapids, MI 49508